As an ICT Service Desk employee you will work in a small team. You will become responsible for handling service calls that come in from other company employees experiencing any issues with our IT. Managing the customer relationship and resolving faults in a quick and effective manner are important qualities to bring in to this role. A hardworking employee who has strong communication skills, patience, and enjoys problem solving would be the ideal candidate of this role.
Accepting and registering service calls and logging the issue in the ticketing system. Independently resolving tickets and service calls. Identifying major technical problems and escalating them. Implementing updates of our software for customers, generating management reports.
Previous experience working in the IT sector is preferable. Higher Education qualifications at level 4 or above. Examples of previous work or projects you have utilized your problem solving skills in.
Full-time, Fixed-term
As a Customer Service employee, you help existing new customers find the right product to fulfill their needs. You will be the first port of call for a renewal of a subscription, a malfunction or advice about certain products. It is paramount that you believe in our company values to ensure our customers have a good experience. Contact with customers is both by telephone and in writing via email or instant chat.
Have contact with customers via telephone and in writing - email or instant chat. Assist customer with finding the best product to fulfill their requirement. Help deal with any issues customers may be experiencing. Be a strong ambassador and representative of the company.
The ability to be able to communicate effectively, be approachable and engaging. Motivated to increase our customer numbers.
Full-time, Part-time contracts available
You will be involved in providing technical advice and support as part of a 24/7 running team.
Install customer equipment racks. Install data center cabling. Monitor and respond to alarm messages. Keep records up to date of all activities performed.
Experience within the electrical engineering industry. Flexible and willingness to work shifts. You are solution-orientated.
Shift Work
You will be responsible for dealing with incident alerting, identifying what the issue is, investigating how the incident was able to occur and create risk reports. You will also be expected to develop a solution to ensure the incident doesn't reoccur.
React to incident alerts. Identify how the issue was able to occur. Produce reports once the issue has been resolved. Identify potential risks to our system before they arise.
Degree level qualification in IT, 5 years minimum relevant experience, Linux, SOC, Nessus experience.
Freelance
You develop predictive models for customers to improve their business. You are hands on, you support the development of other colleagues, attract new customers and most importantly develop the data science field.
Help customers with data analysis. Mentor and develop others in the team. Attract new customers by enabling us to stand out from competitors and develop your knowledge in the data science field.
3 years minimum work experience in either research, analysis or as a data scientist, SQL competent, experience with machine learning languages and tools and work well on your own or as part of a team.
Full-Time Minimum 40 hours
We are looking for a motivated individual to join our team to upgrade, maintain and manage our software, hardware and networks.
Create accounts. Train staff on new technologies. Troubleshooting. Manage networks. Cyber Security, including backups, controls and firewalls. Install and configure software and hardware updates.
Proven experience in a similar role. Ability to create scripts. Communication skills. Knowledge of current cyber security practices.
Full time, Permanent
Cyber Security expert to help protect IT systems and users from an array of cyber threats including phishing, hacking and malware attacks. The successful candidate will also be responsible for delivering training to users to help improve their own understanding of cyber security.
Client site visits for training and technical services. Security auditing. Penetration Testing. Record Keeping. Establishment and delivery of training material.
Customer service experience. The ability to work under pressure. An in-depth understanding of current cyber security threats and best practices. Communication and presentation skills. Advanced computer literacy. Understanding of data protection rules. Driving license and a willingness to travel.
Flexible working arrangements around customer requirements
An IT and Data Security Manager is required to help keep confidential client records safe, and provide access to high-level clinical records. You will be required to oversee the information management platforms and provide analysis of progress and vulnerabilities in the system. Overall, you will be delivering our promise of secure and confidential data collection.
Raise awareness of cyber security threats with our practitioners. Oversee and manage the data protection process. Track and evaluate vulnerabilities and threats. Support and improve policies.
An understanding and experience of incident management. Knowledge of relevant data protection laws. Excellent communication skills. A bachelors degree or higher in a relevant computer science subject. Five years security experience, with two years of management experience.
Full-time, Permanent
