As an ICT Service Desk employee you will work in a small team. You will become responsible for handling service calls that come in from other company employees experiencing any issues with our IT. Managing the customer relationship and resolving faults in a quick and effective manner are important qualities to bring in to this role. A hardworking employee who has strong communication skills, patience, and enjoys problem solving would be the ideal candidate of this role.
Accepting and registering service calls and logging the issue in the ticketing system. Independently resolving tickets and service calls. Identifying major technical problems and escalating them. Implementing updates of our software for customers, generating management reports.
Previous experience working in the IT sector is preferable. Higher Education qualifications at level 4 or above. Examples of previous work or projects you have utilized your problem solving skills in.
Full-time, Fixed-term
As a Customer Service employee, you help existing new customers find the right product to fulfill their needs. You will be the first port of call for a renewal of a subscription, a malfunction or advice about certain products. It is paramount that you believe in our company values to ensure our customers have a good experience. Contact with customers is both by telephone and in writing via email or instant chat.
Have contact with customers via telephone and in writing - email or instant chat. Assist customer with finding the best product to fulfill their requirement. Help deal with any issues customers may be experiencing. Be a strong ambassador and representative of the company.
The ability to be able to communicate effectively, be approachable and engaging. Motivated to increase our customer numbers.
Full-time, Part-time contracts available
You will work closely with other engineers and product managers to create technology that keeps the company site secure. We require you to become a subject matter expert within the team and help to mentor more junior developers. It is expected that you have knowledge of working with distributed systems and experience with one or more programming languages.
Design and build reliable services. Identity and Account management. Multi-factor and risk-based authentication.
The ability to code effectively in at least one language, understanding of Java programming language. Experience with Linux, Docker and cloud computing. Self motivated and task focused.
Full-Time, Travel will be required in this role.
Monitor the IT environment of external customers while helping to build cloud-based security solutions. We expect a quarter of your time to be spent on development and self development to enable the orginisation to grow and our customers to be provided with the best service possible.
Work in a high tempo Security Operations Center to monitor customers IT environments. Detect, analyse and deal with threats. Conduct penetration testing on required environments.
Higher education qualifications. Some evidence of work experience in the IT industry and a positive attitude.
Full-Time Shifts
We are looking for a motivated individual to join our team to upgrade, maintain and manage our software, hardware and networks.
Create accounts. Train staff on new technologies. Troubleshooting. Manage networks. Cyber Security, including backups, controls and firewalls. Install and configure software and hardware updates.
Proven experience in a similar role. Ability to create scripts. Communication skills. Knowledge of current cyber security practices.
Full time, Permanent
A specialist service analyst is required to oversea the data output of key projects in our organisation. You will be involved in all aspects of data output, from beginning to end.
Incident/Major Incident response. Creating resolutions acceptable to interested parties, and communicating decisions and reports. Awareness of project management skills. Building knowledge systems. Completing paperwork.
Problem solving and information gathering to a technical specification. Ability to work at a fast pace and manage stressful situations. Strong communication skills. Understanding of technical datasets.
Shift pattern, Permanent
The successful candidate will be responsible for using their technical skills to motivate and educate teams in cyber best-practice, as well as reviewing and ensuring compliance with policy.
You will be responsible for scheduling and completing audits, as well as briefing feedback to a wide array of teams and stakeholders. You should also be available for training and to offer advice, as well as having a direct impact on company policy through reporting.
Advanced knowledge and understanding of key cyber security sectors, as well as good understanding of all aspects of computer operating systems. Someone with a degree in a relevant subject, or equivalent technical experience. A strong ability to demonstrate excellent written and verbal communication. The ability to work under stress.
Flexible Full Time, Permanent
Joining a pre-established team, you will be an intermediary between our customers and IT support teams.
Managing the relationship between customers and IT. Incident management and qualification. Vulnerability analysis. Propose action plans and ensure that they are appropriately implemented. Participate in regular meetings with share holders.
Have experience in cyber security. Proven customer service skills. Technical skills, including code writing and penetration testing. A fundamental understanding of software, applications and networks.
Full Time, Permanent
