As an ICT Service Desk employee you will work in a small team. You will become responsible for handling service calls that come in from other company employees experiencing any issues with our IT. Managing the customer relationship and resolving faults in a quick and effective manner are important qualities to bring in to this role. A hardworking employee who has strong communication skills, patience, and enjoys problem solving would be the ideal candidate of this role.
Accepting and registering service calls and logging the issue in the ticketing system. Independently resolving tickets and service calls. Identifying major technical problems and escalating them. Implementing updates of our software for customers, generating management reports.
Previous experience working in the IT sector is preferable. Higher Education qualifications at level 4 or above. Examples of previous work or projects you have utilized your problem solving skills in.
Full-time, Fixed-term
As a Customer Service employee, you help existing new customers find the right product to fulfill their needs. You will be the first port of call for a renewal of a subscription, a malfunction or advice about certain products. It is paramount that you believe in our company values to ensure our customers have a good experience. Contact with customers is both by telephone and in writing via email or instant chat.
Have contact with customers via telephone and in writing - email or instant chat. Assist customer with finding the best product to fulfill their requirement. Help deal with any issues customers may be experiencing. Be a strong ambassador and representative of the company.
The ability to be able to communicate effectively, be approachable and engaging. Motivated to increase our customer numbers.
Full-time, Part-time contracts available
Monitor the IT environment of external customers while helping to build cloud-based security solutions. We expect a quarter of your time to be spent on development and self development to enable the orginisation to grow and our customers to be provided with the best service possible.
Work in a high tempo Security Operations Center to monitor customers IT environments. Detect, analyse and deal with threats. Conduct penetration testing on required environments.
Higher education qualifications. Some evidence of work experience in the IT industry and a positive attitude.
Full-Time Shifts
As Scrum Master you will be responsible for achieving high quality software deliveries to time and budget constraints. Excellent communication and organizational skills are paramount to your success in clearly conveying your vision within the department.
Coordinate teams, manage dependency, solve problems and overcome obstacles, mentor future scrum masters and liaise with stakeholders and customers.
3 years experience as scrum leader or other management experience, certified scrum master qualifications. Agile coaching skills and an understanding of how IT companies and the industry operates.
Full-Time
You will be part of an intake of people from a range of backgrounds new to the IT industry partaking in a 8 week summer internship. This will give you the opportunity to gain new skills and experience to start your career in an evolving industry. You will be mentored, tasked and reviewed by experts in their IT fields.
Work on and complete a project. Using and developing new skills. Gain qualifications relevant to a future in the industry.
Evidence of a IT project you have worked on. Willingness to learn. Ambition and drive for a career in IT.
8 week intern with opportunity to extend.
Cyber Security expert to help protect IT systems and users from an array of cyber threats including phishing, hacking and malware attacks. The successful candidate will also be responsible for delivering training to users to help improve their own understanding of cyber security.
Client site visits for training and technical services. Security auditing. Penetration Testing. Record Keeping. Establishment and delivery of training material.
Customer service experience. The ability to work under pressure. An in-depth understanding of current cyber security threats and best practices. Communication and presentation skills. Advanced computer literacy. Understanding of data protection rules. Driving license and a willingness to travel.
Flexible working arrangements around customer requirements
The successful candidate will be responsible for using their technical skills to motivate and educate teams in cyber best-practice, as well as reviewing and ensuring compliance with policy.
You will be responsible for scheduling and completing audits, as well as briefing feedback to a wide array of teams and stakeholders. You should also be available for training and to offer advice, as well as having a direct impact on company policy through reporting.
Advanced knowledge and understanding of key cyber security sectors, as well as good understanding of all aspects of computer operating systems. Someone with a degree in a relevant subject, or equivalent technical experience. A strong ability to demonstrate excellent written and verbal communication. The ability to work under stress.
Flexible Full Time, Permanent
An IT and Data Security Manager is required to help keep confidential client records safe, and provide access to high-level clinical records. You will be required to oversee the information management platforms and provide analysis of progress and vulnerabilities in the system. Overall, you will be delivering our promise of secure and confidential data collection.
Raise awareness of cyber security threats with our practitioners. Oversee and manage the data protection process. Track and evaluate vulnerabilities and threats. Support and improve policies.
An understanding and experience of incident management. Knowledge of relevant data protection laws. Excellent communication skills. A bachelors degree or higher in a relevant computer science subject. Five years security experience, with two years of management experience.
Full-time, Permanent
