As an ICT Service Desk employee you will work in a small team. You will become responsible for handling service calls that come in from other company employees experiencing any issues with our IT. Managing the customer relationship and resolving faults in a quick and effective manner are important qualities to bring in to this role. A hardworking employee who has strong communication skills, patience, and enjoys problem solving would be the ideal candidate of this role.
Accepting and registering service calls and logging the issue in the ticketing system. Independently resolving tickets and service calls. Identifying major technical problems and escalating them. Implementing updates of our software for customers, generating management reports.
Previous experience working in the IT sector is preferable. Higher Education qualifications at level 4 or above. Examples of previous work or projects you have utilized your problem solving skills in.
Full-time, Fixed-term
You will be involved in providing technical advice and support as part of a 24/7 running team.
Install customer equipment racks. Install data center cabling. Monitor and respond to alarm messages. Keep records up to date of all activities performed.
Experience within the electrical engineering industry. Flexible and willingness to work shifts. You are solution-orientated.
Shift Work
You develop predictive models for customers to improve their business. You are hands on, you support the development of other colleagues, attract new customers and most importantly develop the data science field.
Help customers with data analysis. Mentor and develop others in the team. Attract new customers by enabling us to stand out from competitors and develop your knowledge in the data science field.
3 years minimum work experience in either research, analysis or as a data scientist, SQL competent, experience with machine learning languages and tools and work well on your own or as part of a team.
Full-Time Minimum 40 hours
A specialist service analyst is required to oversea the data output of key projects in our organisation. You will be involved in all aspects of data output, from beginning to end.
Incident/Major Incident response. Creating resolutions acceptable to interested parties, and communicating decisions and reports. Awareness of project management skills. Building knowledge systems. Completing paperwork.
Problem solving and information gathering to a technical specification. Ability to work at a fast pace and manage stressful situations. Strong communication skills. Understanding of technical datasets.
Shift pattern, Permanent
Cyber Security expert to help protect IT systems and users from an array of cyber threats including phishing, hacking and malware attacks. The successful candidate will also be responsible for delivering training to users to help improve their own understanding of cyber security.
Client site visits for training and technical services. Security auditing. Penetration Testing. Record Keeping. Establishment and delivery of training material.
Customer service experience. The ability to work under pressure. An in-depth understanding of current cyber security threats and best practices. Communication and presentation skills. Advanced computer literacy. Understanding of data protection rules. Driving license and a willingness to travel.
Flexible working arrangements around customer requirements
An information security engineer is required to sit above several teams to ensure that cyber security and policy compliance are maintained. The role holder may also be required to conduct audits of third-party teams and systems, and will be reportable to the department head.
Planning, organising and supervising relevant audits, encompassing both security and policy compliance. Writing and ensuring compliance with risk assessments. Analyse and monitor security logs, alerts and reports. Incident management and reporting. Encourage the development of a security-wise cyber community. Other duties administrative duties, as well as any other day-to-day technical tasks as required.
Degree in a relevant computer science, or associated practical experience. Excellent written and oral communication. Knowledge of security technologies and popular operating systems. An understanding of contemporary cyber security vulnerabilities and threats. Ability to work under stress and present findings to stakeholders. Excellent organisation skills.
Full Time, Permanent. Option to work from home and flexible working.
We are looking for an experienced database administrator to join our IT Department.
You will be responsible for maintaining all company databases, as well as working with the Software and Data Analysts Teams to develop exciting and efficient new projects.
Experienced with coding, specifically Python. A minimum of five years server administration experience. Excellent communication skills. An in-depth knowledge of relevant cyber security protocols. Management and Coaching experience. An ability to demonstrate technical ability.
Full-time.
An IT and Data Security Manager is required to help keep confidential client records safe, and provide access to high-level clinical records. You will be required to oversee the information management platforms and provide analysis of progress and vulnerabilities in the system. Overall, you will be delivering our promise of secure and confidential data collection.
Raise awareness of cyber security threats with our practitioners. Oversee and manage the data protection process. Track and evaluate vulnerabilities and threats. Support and improve policies.
An understanding and experience of incident management. Knowledge of relevant data protection laws. Excellent communication skills. A bachelors degree or higher in a relevant computer science subject. Five years security experience, with two years of management experience.
Full-time, Permanent
